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Measuring Police Performance-Why It Matters

Organizational transformation is the alignment of management, structure, personnel, and information systems to support community partnerships and proactive problem solving. It is a primary element of community policing. COPS Office resources focus on how departments are organized and managed and how their infrastructure can be changed to support the philosophical shift inherent in community policing. Organizational transformation encourages the application of modern management practices to increase efficiency and effectiveness and emphasizes changes in organizational structures and a variety of processes.

cops office resources

Building a 311 System
Examines the process and impact of building a 311 nonemergency call system

Building a Regional Communications Plan
Presents the basic steps in building a regional communications plan to improve interoperability and, ultimately, joint response to emergencies

Disaster Planning & Recovery: 9-1-1 Center Survivability
Addresses questions about preparing 911 centers to sustain a catastrophic event and learning from past experiences

E-COP: Using the Web to Enhance Community Oriented Policing
Highlights those technologies that are changing the way police are engaging with communities and delivering services

Essentials for Leaders: A Performance-Based Approach to Police Staffing Allocation
Provides summaries of existing and new COPS Office publications and resources, tailored for executives

Future Trends in Policing
Discusses how current issues will determine the future of policing

Good to Great Policing: Application of Business Management Principles in the Public Sector
Takes the core principles articulated by Jim Collins in his best-selling book "Good to Great" and applies them to law enforcement (based in part on a one-day executive session funded by the COPS Office)

Identifying and Measuring the Effects of Information Technologies on Law Enforcement Agencies
Provides information that will help police departments measure the effects of information technologies to support community policing activities

Innovations in Police Recruitment and Hiring: Hiring in the Spirit of Service
Shares how five agencies participate in a COPS Office-funded project to recruit and hire service-oriented employees

Integrating Civilian Staff into Police Agencies
Describes issues surrounding the employment and use of civilian employees by police agencies

Implementing a Body-Worn Camera Program: Recommendations and Lessons Learned
Covers research on body-worn camera implementation, including interviews with police executives, a review of agencies' policies, and experts discussing their experiences with body-worn cameras

Interoperable Communications Training and Exercises
Addresses the importance of interoperable communications training and exercises and explores the types of exercises available to the public safety community

Implementing POP: Leading, Structuring, and Managing a Problem-Oriented Police Agency
Helps police executives decide what steps to take, and in what order, to make POP an integral part of how their police agency does business

Law Enforcement Tech Guides
Provides strategies, best practices, and recommendations for public safety agencies

Midsize Police Agencies: Surviving, Thriving, and Forging a New Business Model for Law Enforcement in a Post-Recession Economy
Offers successful examples and case studies, discusses challenges candidly, and offers thought-provoking considerations and solutions for midsize police agencies

Performance Measurement and Interoperability
Defines interoperable communications, performance measures, and the SAFECOM Interoperability Continuum and provides predictive modeling/statistical measurement solutions

A Performance-Based Approach to Police Staffing Allocation
Highlights the current staffing allocation landscape for law enforcement agencies and provides a practical step-by-step approach for any agency to assess its own patrol staffing

A Police Organizational Model for Crime Reduction
Presents a new and comprehensive organizational model, called the Stratified Model of Problem Solving, Analysis, and Accountability, for the institutionalization of effective crime reduction strategies into police agencies

Police Recruitment and Retention for the New Millennium
Summarizes for police practitioners lessons on recruiting and retaining diverse, effective workforces

Information Sharing and Integration Initiatives
Online evaluation and performance measurement tool designed to assist state and local criminal justice planners, practitioners, state administrative agencies, researchers, and evaluators

Law Enforcement Online (LEO)
An FBI secure, Internet-based information sharing system for agencies around the world that are involved in law enforcement, first response, criminal justice, anti-terrorism, and intelligence

Implementing an Agency-Level Performance Measurement System: A Guide for Law Enforcement Executives
A guide that provides guidance on the Police Executive Research Forum's performance measurement system and presents a case study to illustrate the challenges a department might face when implementing such a system

Technology Clearing House
A website, by the International Association of Chiefs of Police (IACP), that hosts a variety of highway safety and transportation projects designed to reduce crashes, injuries, and deaths on public streets and roadways, foster crime prevention and community policing concepts, and preserve homeland security by encouraging proactive traffic enforcement based on problem identification, enforcement, traffic incident management, and public information and education

311 and Customer Service Technology
A web page, by the International City/County Management Association (ICMA), that offers research, resources, and a toolkit for jurisdictions considering implementing a 311/CRM system

Performance Measures: What Works?
A fact sheet from the Office of Juvenile Justice and Delinquency Prevention that discusses A Guide to Developing and Using Performance Measures in Results-Based Budgeting, which assists in the important work of achieving and measuring outcomes for children, their families, and the communities where they live

Regional Information Sharing Systems (RISS)
A website that offers services and resources that directly impact law enforcement's ability to successfully resolve criminal investigations and prosecute offenders while providing the critical officer safety event de-confliction necessary to keep the law enforcement community safe


President's Task Force
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